Julian Mellor
Julian Mellor PGA Professional, positive impact golf Coach , we help our clients to play stress free, effortless golf , keeping things simple and easy to understand
Tuesday, 24 May 2016
How to discover THE EASIEST SWING IN GOLF
Julian Mellor
Saturday, 12 December 2015
Why is Golf in decline ? How can we reverse it?
Tuesday, 8 December 2015
Modern savvy golfers
The Modern Savvy Golfer Expects!
What some golf clubs seem to forget is that the world of communication and competition has changed. No longer will golfers necessarily seek you out, so it’s vital to communicate directly with them. Competition is also much fiercer these days, and there’s a need to entice and incentivise.
Technology rules the way, and the way we all access our information is far removed from bothering to read the minutes from a stuffy old committee meeting that have been pinned to the clubhouse notice board!
Even a special offer on the club’s website or having a few leaflets put through letterboxes doesn’t suffice anymore. Instead, it’s the ability to deliver immediate and well targeted messages to a wide and varied audience that matters. Things like effective social media campaigns, eNewsletters and the use of discounting platforms like Groupon and Tee Times hit the mark with their real time mass delivery of offers which are just too good to resist.
Let’s face it, with the cost of an annual membership at a private club being around £1000 you need to play fairly regularly to get your money’s worth. Even playing once a week at those rates costs £19 a throw, and how many working people get the chance to play that often – particularly with the good old British weather spoiling things? So golf clubs need to catch up and realise that membership might not be the Holy Grail, and in fact many different offer seeking ‘nomad’ golfers might just be the future. Albeit at the risk of upsetting a few long in the tooth stuck in the mud members who are quite literally sucking the life out of many clubs by stubbornly opposing evolution. So the time to communicate and compete effectively in order to reach a new audience is here – and the need to embrace new technology is vital.
Don’t get me wrong, I’m not against private clubs one little bit as they can be a second home for many people. However, we don’t pay full price for anything anymore and we’re certainly not restricted to spending all of our spare time in one place. So clubs need to evaluate what the future holds, look after their members yes, but realise new revenue streams are there to be secured if they embrace new technology, communicate and compete in a way the modern savvy golfer expects.
Happy Golfing
Would you encourage a mystery shopper to visit your golf club ?
After lots of twitter rants and plenty of feedback in reaction to my previous blogs, it’s really clear that golf clubs need to improve their offering. What they need is a mystery golfer to visit them who can give unbiased feedback and offer positive recommendations that will not only swell the club’s bank balance but will greatly improve the visitor/members experience of their venue
I've worked at several golf clubs over the past 28 years, from municipals to privates with 9 and 18 hole courses, and they all have their positives and negatives.
However, one thing they all have in common is a lack of training. Club’s normally employ a professional, a secretary, catering staff, green keepers, GM's and volunteer committees , but never in my experience has any club ever sent its staff on a customer service course - so how can there ever be continuity of service? Can you imagine this happening in any other customer service industry?
Right now clubs are desperate for members and income, but what are they doing differently to stand out above the rest? Maybe now is the perfect time to award clubs an industry standard Kitemark and see how many are prepared to really look at their business, let experts examine it with fresh eyes and then adopt any recommendations that will see them improve……including those from the mystery golfer who really will be on the receiving end of the service they offer!
There are so many ways now for golfers to share their thoughts online and clubs need to listen and make changes. So as a golf club, be proactive not reactive, offer members and visitors a money back guarantee and see how quickly things change for the better!